Donut Escrow SupportHow can we help?
Technical problems, payment questions, account issues, or feedback — send it to our staff and we'll reply by email.
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Use this for technical issues, payment issues, account problems, or to leave feedback. Then wait for our reply.
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Quick answers
These solve most problems without waiting.
My deposit isn't showing up
Crypto deposits take a little while to be detected by the network. Check that you sent the exact coin on the exact network shown on the deal page, to the exact address shown. If a deal has no deposit after 20 minutes it expires. If you're stuck, message us with your Deal ID.
I sent the wrong coin or used the wrong network
Contact us as soon as you can with your Deal ID and the transaction link. We can't promise a recovery, but the sooner we know the better.
I clicked release by mistake
After both people confirm, there's a 10-second countdown before the payout starts so you can undo a misclick. Once the payout is triggered it can't be reversed.
I can't log in
If you signed up with Discord, use the Discord button to log in. Otherwise use your email and password. Still stuck? Send us a message with your username.
How long until I get a reply?
We reply to the email you give us. For anything urgent about a live deal, also tell us in our Discord.